Privacy Policy

Last updated: July 29, 2025

1. Introduction

Hangzhou Xinglu Network Information Technology Co., Ltd (“AI Filter Lab,” “we,” “our,” or “us”) takes your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our app and services. Please read it carefully before using the app.

2. Children Under 16

We do not knowingly collect or store any personal information from children under 16. If you believe that we may have unintentionally collected such information, please contact us via the email listed in the “Contact Us” section. We will promptly delete any such data.

3. Scope

This Privacy Policy applies to all users of AI Filter Lab worldwide, including those accessing our mobile applications, websites, and related services (collectively, the “Service”), unless a separate policy applies.

Please note:

This Privacy Policy does not apply to third-party services, websites, or platforms (e.g., Instagram, TikTok, or third-party ads) that may be accessible through our app. Their data practices are governed by their own privacy policies.

4. Data Controller & Data Processor

Hangzhou Xinglu Network Information Technology Co., Ltd is both the data controller and data processor responsible for your personal data collected through AI Filter Lab.

Contact Email: contact@5starland.com

5. Personal Information We Collect

We may collect the following types of personal and non-personal data:

5.1 Uploaded Photos

We temporarily process photos you upload to generate AI filters. These photos are deleted shortly after processing. We do not use or retain them for training or any other secondary purpose.

5.2 Contact Information

When you contact us (e.g., for feedback, support, bug reports), we may collect your name and email address to respond to your request.

5.3 Transaction Records

If you make in-app purchases, payment is processed by Apple. We may receive anonymized transaction records (e.g., subscription status) for functionality but do not have access to your full payment or billing information.

5.4 Technical Information (Pseudonymized)

We may collect pseudonymized technical data via tools like Firebase and Google Analytics, such as:

  • Device model, OS version
  • App version
  • IP address (truncated/anonymized)
  • Network type
  • Crash and performance logs

5.5 Usage Data

We may collect generalized usage data such as:

  • Country/region

  • Feature interactions

  • App usage statistics

    This data is anonymized and not linked to an identifiable person.

5.6 Advertising Identifiers

We may collect your device’s advertising identifier (IDFA/GAID) via ad networks for serving personalized or contextual ads, as permitted by platform policies.

6. If You Fail to Provide Personal Information

If required information is not provided (e.g., an email to respond to your inquiry), we may not be able to fulfill your request or offer some parts of the Service.

7. How We Use Your Personal Information

We use the data we collect to:

  • Generate AI filters from your photos
  • Respond to your support requests or inquiries
  • Manage your subscriptions and purchases
  • Improve app performance and user experience
  • Detect and fix technical issues
  • Comply with legal obligations (e.g., tax, fraud prevention)
  • Conduct analytics and app usage research

We do not sell or share your personal data for direct marketing purposes.

8. How We Share Your Information

We may share your data with trusted third parties under strict data protection conditions:

  • Apple (for in-app purchases)
  • Google AdMob & AppLovin (for ad serving)
  • Firebase (for crash reports and remote configuration)
  • Google Analytics (for anonymized usage insights)
  • Legal or regulatory authorities (if required to comply with applicable laws)

9. Where and How We Store Your Data

  • Uploaded photos are processed in real-time and deleted shortly after.
  • Contact and support information may be stored securely via services like Google Workspace (e.g., Google Sheets).
  • Crash and analytics data are stored securely through Firebase and Google Analytics.
  • We use encryption, access control, and security monitoring to protect your data.

We do not store data on local devices or unprotected systems.

10. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Respond to inquiries
  • Fulfill legal or operational requirements

Uploaded photos are deleted shortly after processing. Contact-related data (e.g., support emails) are deleted once your request is resolved unless we are required by law to retain it.

11. Data Security

We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We regularly review and enhance our data protection practices.

12. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict certain processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at contact@5starland.com. We may request verification of your identity.

13. AI Photo & Video Processing and Face Data

13.1 Uploaded Photos

  • You may upload images and videos to use our editing or AI generation features.
  • To enable these features, the app requires access to your photo library and/or camera. You must explicitly grant this access through the system permission prompt on your device.
  • Uploaded images and videos, as well as generated AI content (such as enhanced or AI-stylized photos and videos), are processed securely on our servers.

13.2 Face Data

  • Uploaded photos and videos may contain face data, which refers to information estimating the location and shape of facial features (such as eyes, nose, mouth).
  • Depending on your jurisdiction, face data may be considered biometric data.
  • We use face data solely to apply filters, enhance photos and videos, or generate the AI content you request.
  • We do not process face data to identify or authenticate individuals, nor do we use it for any unrelated purpose.
  • Face data and uploaded content are not shared with or sold to any third parties, and are only processed on our secure servers to provide the requested AI features.

13.3 Retention and Deletion

Enhancement

  • Uploaded images and videos, and enhanced outputs, are deleted within 1 day after upload or enhancement.
  • Face data used for enhancement is deleted immediately after the enhancement is completed.

AI Generation

  • Uploaded images and videos used for AI generation are retained for up to 7 days (non-subscribers) or up to 20 days (subscribers), counted from the most recent use of AI generation features.

  • Face data used for AI generation is also retained for the same period (7 or 20 days) to ensure the functioning of AI features, and is deleted afterwards.

  • AI-generated outputs are retained for up to 7 days from generation.

  • In any case, uploaded content and related data will be permanently deleted within 2 years from upload or generation, unless you provide explicit consent for longer retention.

Other Data

  • Other personal data (e.g., contact information, usage data) is retained for up to 3 years from your most recent interaction with the app or from subscription expiration.
  • After this period, the data will be deleted or anonymized, unless required by law to retain longer.

14. Advertising & SDKs

We use third-party SDKs for advertising and analytics. These may collect device and usage data as allowed by platform policy:

  • Google AdMob – collects Ad ID, user behavior for ad targeting
  • AppLovin – may collect ad interaction and limited contextual data
  • Firebase Analytics & Crashlytics – collects crash logs and anonymized user behavior

You can reset your advertising ID or limit ad tracking via your device settings.

15. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • We do not sell your personal information

  • You may request access, deletion, or disclosure of categories of personal data collected

  • You will not be discriminated against for exercising your rights

    To make a CCPA request, email contact@5starland.com

16. EEA/UK/Swiss Users (GDPR)

If you reside in the European Economic Area (EEA), UK, or Switzerland, we process your data in accordance with the General Data Protection Regulation (GDPR).

You have the right to:

  • Access and correct your data
  • Request deletion or restriction
  • Withdraw consent at any time
  • Request data portability
  • Object to processing based on legitimate interest
  • File a complaint with your local data protection authority

We may transfer your data outside the EEA with appropriate safeguards (e.g., standard contractual clauses).

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and the “Last Updated” date will be revised.

Your continued use of the App constitutes acceptance of the updated policy.

18. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us:

📧 Email: contact@5starland.com

🏢 Company: Hangzhou Xinglu Network Information Technology Co., Ltd